Returns

Do you want to return a product? That’s possible. There are certain conditions that need to be met.

  • Products can only be returned unopened and without damage.
  • Each purchase has a withdrawal period of 30 days after purchase. When the 30-day reflection period has passed, the right of withdrawal expires
  • Costs for returns are at the expense of the customer and will be deducted from the return amount unless agreed otherwise
  • Returns are free of charge in the event of a wrongly delivered product, a defective product or if the product is past its expiration date upon receipt (our products generally have a shelf life of approximately 12 months upon purchase)
  • After receipt and inspection of the returned products, the purchase amount will be refunded as soon as possible and at the latest within 30 days
If you have any further questions about our return policy, view our terms and conditions or contact us.

Return portal

You can easily organize returns yourself via the Ekopura Return Portal. You need your name, zip code and order number and have to go through a number of steps. Make sure the products are well packed and hand them in at a service point.

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